FAQ

1. What sizes do you offer?

We offer a wide range of sizes from XS to XXL. Please refer to our size chart for specific measurements to find your perfect fit.

2. What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and with original tags attached. Please visit our Returns page for more details.

3. How do I care for my clothing?

Each item comes with a care label. Generally, we recommend washing in cold water, tumble drying on low, and avoiding bleach to maintain the quality of the fabric.

4. Do you offer international shipping?

Yes, we ship to select countries worldwide. Shipping costs and delivery times vary based on the destination. Please check our Shipping Information page for more details.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to track your order status.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other digital wallets. Please check our Payment Information page for a complete list.

7. Do you have a loyalty program?

Yes, we have a loyalty program that rewards you for every purchase. You can earn points that can be redeemed for discounts on future orders. Sign up on our website to start earning!

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We can only make changes if the order has not yet been processed.

9. Are your products ethically sourced?

Yes, we are committed to ethical sourcing and sustainability. We work with manufacturers who adhere to fair labor practices and environmentally friendly processes.

10. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased on our website and are valid for one year from the date of purchase.

11. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you in resolving the issue promptly.

12. Do you have physical store locations?

Currently, we operate online only. However, we occasionally participate in pop-up events and markets. Follow us on social media for updates on upcoming events.

13. How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter on our website to receive updates on new arrivals, exclusive promotions, and special offers.

 

For information concerning our shipping times, please visit our Shipping & Handling page.